Faulty or defective items
Despite careful checks before dispatch, we cannot completely rule out that a faulty or defective item (e.g. wrong colour, production fault, wrong delivery or short delivery) leaves our warehouse. Shisha Dome is liable for this on a statutory basis. Beyond that, we do our best to offer every customer a solution they are happy with.
Please send your request by e-mail to info@shisha-dome.de. Please send returns properly packaged and with sufficient postage to Shisha Dome Online, Neuöttinger Str. 20, 84503 Altötting
For quick processing we recommend the following steps:
- Please send an e-mail to info@shisha-dome.de with a description and photos of the faulty item. Please state your contact details and your order number (you will find it in the e-mail or on the invoice).
- In the case of a short delivery, please attach a photo of the invoice to your e-mail
- Please fill in the return form
- Please tell us how you would like your complaint to be handled and to what extent (exchange, refund of the purchase price)
- For a refund of the purchase price we need your bank details for the return transfer. Please send them to us in full. (The transfer is made once the item has reached us and has been checked, and goes out to you within 3 working days.)
Please note that we cannot accept unstamped or insufficiently franked shipments.
You can download the return form here: Return form
Right of withdrawal
You will find all information on withdrawal under Right of withdrawal & withdrawal form
